SHIPPING & RETURNING

SHIPPING POLICY

Shipping Time

● Shipping to US/Europe: 

 

Transit times will vary depending on the location of the delivery address.

 

International Standard Delivery: This service may be delivered through a local mail service and may not come with a tracking number. If a trackable service is used your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 10-18 working days depending on your location but if it takes longer than this, please allow up to 25 working days from the date your order leaves our warehouse.

 

International Express Delivery: Our express carrier provides a fully traceable delivery service. Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 3-7 working days depending on your location but if it takes longer than this, please allow up to 10 working days from the date your order leaves our warehouse.

 

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

 

If your order includes a personalised item this may add an additional 3 working days to despatch of your order regardless of which delivery service is selected.

 

Made to Order/personalised orders may ship on an untracked delivery service. If you have not received it, you must notify us within 30 working days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 30 working days.

 

ADDITIONAL INFORMATION

Handling Fee

We may charge a handling fee in addition to shipping to cover warehouse storage and packing costs. Such fee will be displayed on checkout.

 

Customs & Duty

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

 

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.

 

Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.

 

Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

 

·    Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

·    Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

 RETURNING POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address.